FAQs & Policies
Learn About Us!
We understand that booking online and treatments can be overwhelming, most of your questions about us are answered below.
We are looking forward to working with you. For more information and inquiries,
please contact us
• Frequently Asked Questions •
WHERE WILL MY MASSAGE OR BODYWORK SESSION TAKE PLACE?
Your massage or bodywork session will take place in a warm, comfortable, quiet room. Soft music may be played to help you relax. You will lie on a table especially designed for your comfort.
MUST I BE COMPLETELY UNDRESSED?
Most massage and bodywork techniques are traditionally performed with the client unclothed; however, it is entirely up to you what you want to wear. You should undress to your level of comfort. You will be properly draped during the entire session.
WILL THE PRACTITIONER BE PRESENT WHEN I DISROBE?
The practitioner will leave the room while you undress, relax onto the table, and cover yourself with a clean sheet or towel.
WILL I BE COVERED DURING THE SESSION?
You will be properly draped at all times to keep you warm and comfortable. Only the area being worked on will be exposed.
WHAT PARTS OF MY BODY WILL BE MASSAGED?
A typical full-body session will include work on your back, arms, legs, feet, hands, head, neck, and shoulders.
WHAT WILL THE MASSAGE OR BODYWORK FEEL LIKE?
A relaxing Swedish massage is often a baseline for clients. In a general Swedish massage, your session may start with broad, flowing strokes that will help calm your nervous system and relax exterior muscle tension. As your body becomes relaxed, pressure will gradually be increased to relax specific areas and relieve areas of muscular tension. Often, a light oil or lotion is used to allow your muscles to be massaged without causing excessive friction to the skin. The oil also helps hydrate your skin. You should communicate immediately if you feel any discomfort so that another approach may be taken. Massage and bodywork are most effective when your body is not resisting.
ARE THERE DIFFERENT KINDS OF MASSAGE AND BODYWORK?
There are numerous types of massage and bodywork; various techniques utilize different strokes, including basic rubbing strokes, rocking movement, posture and movement re-education, application of pressure to specific points, and more. We can discuss which methods may be most appropriate for you.
WHAT SHOULD I DO DURING THE MASSAGE OR BODYWORK SESSION?
Prior to the massage, feel free to ask the practitioner any questions about the technique or the upcoming session. During the massage, make yourself comfortable. The practitioner will either gently move you or tell you what is needed throughout the session (such as lifting your arm). Many people just close their eyes and completely relax, communicating if/when they need more or less pressure, another blanket, or anything else relevant to the session. If you have any questions regarding the session or about the particular technique you are receiving, feel free to ask.
HOW WILL I FEEL AFTER THE MASSAGE OR BODYWORK SESSION?
Most people feel very relaxed. Some experience freedom from long-term aches and pains developed from tension or repetitive activity. After an initial period of feeling slowed down, people often experience increased energy, heightened awareness, and greater productivity which can last for days
WHAT ARE THE BENEFITS OF MASSAGE AND BODYWORK?
Massage and bodywork can help release chronic muscular tension and pain, improve circulation, increase joint flexibility, reduce mental and physical fatigue and stress, promote faster healing of injured muscular tissue, improve posture, and reduce blood pressure. Massage and bodywork is also known to promote better sleep, improve concentration, reduce anxiety and create an overall sense of well-being.
ARE THERE ANY MEDICAL CONDITIONS THAT WOULD MAKE MASSAGE OR BODYWORK INADVISABLE?
ARE THERE ANY MEDICAL CONDITIONS THAT WOULD MAKE MASSAGE OR BODYWORK INADVISABLE?
Yes. That’s why it’s imperative that, before you begin your session, the practitioner asks general health questions. It is very important that you inform the practitioner of any health problems or medications you are taking. If you are under a doctor’s care, it is strongly advised that you receive a written recommendation for massage or bodywork prior to any session. Depending on the condition, approval from your doctor may be required.
• POLICIES & PROCEDURES •
In our commitment to provide a unique and outstanding Mircospa experience to all of our clients and out of consideration for our specialist’s time, we have adopted the following policies:
If late arrival is inevitable, your service(s) may be shortened in order to keep on schedule. The original treatment time will be charged.
• 24 HOUR CANCELLATION POLICY AND RESCHEDULE POLICY •
Please understand that when you forget, cancel, or change your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and other clients miss the opportunity to receive services.
Any appointment missed, late cancelled, or changed without 24 hour notice will result in a charge equal to 100% of the reserved service amount. The appointment may be taken off of a membership/package or charged individually. Voucher and gift cards will be redeemed.
As a courtesy, your appointments are confirmed electronically the day before your scheduled appointment by email and/or text messaging from our online appointment scheduling software because we know how easy it is to forget an appointment you booked months ago. From this confirmation email, you have the option of the canceling, reschedule or calling to address an issue. Please take advantage of this service.
Herbalstones reserves the right to modify a scheduled appointment to a different massage therapist during the same time allotment if circumstances arise without prior approval of the client.
• REFUNDS •
We DO NOT offer refunds on services, gift cards or vouchers.
Select unopened retail products may be returned within 3 days of purchase.
• PROMOTIONS + DISCOUNTS •
Promotion offers and discounts: One coupon/discount per visit cannot be combined with any other offer or membership.
• MISCONDUCT •
We will not tolerate lewd or sexual speech or references, strange or violent behavior, or harassment of employees or clients of Herbal Stones Microspa. We reserve the right to refuse service for misconduct of any kind.
• ARRIVAL TO YOUR MASSAGE OR SPA TREATMENT •
Please arrive for your appointment (massage only) 5 minutes prior to the scheduled starting time. This allows you the time to go over the appropriate client health history brief (new clients), change, and prepare for the service. All massages and spa treatments have a specific time schedule and early arrival allows for a relaxed and unhurried experience.
• EXISTING AND NEW MEDICAL CONDITIONS •
It is the responsibility of the client to keep the massage therapist informed of any medical treatment currently being taken, and to provide written permission from the physician, chiropractor, physical therapist, etc., that the massage may be continued.
The client must also keep the massage therapist informed of any changes in health conditions.
